The corporate travel industry is in a state of transformation, yet many legacy systems and tools have failed to evolve at the same pace. From outdated booking platforms to limited fare visibility, travelers and travel managers alike are often left dealing with frustrations that should be avoidable.
As uncovered in the findings of our recent Perfect Business Trip Report, some of the top challenges affecting the travel industry today include booking friction and managing travel disruptions. These issues don’t just impact productivity, they directly affect traveler satisfaction, compliance, and overall program performance.
That’s where Avenir: Travel Edition comes in. Built with both the traveler and manager in mind, Avenir addresses today’s most pressing problems head-on. Let’s take a closer look at some of the top issues business travelers face and how Avenir solves them.
Challenge: Restrictive Booking Tools
When an organization’s booking platform is cumbersome or unintuitive, travelers are more likely to seek alternatives. Clunky tools can slow down the booking process, require assistance, and create unnecessary friction. In some cases, travelers may bypass the managed program entirely. If the company’s tools make it too complicated to stay in-program, traveler satisfaction can plummet alongside compliance.
Solution: A Seamless Booking Experience
Today’s business travelers expect speed, simplicity, and flexibility. Avenir: Travel Edition delivers an intuitive interface that works across devices, whether booking a flight or changing a seat. The platform eliminates common pain points like applying unused ticket credits, making it easy to maximize savings and stay in-policy without added effort.
Why this matters for travelers: When the booking experience is modern and intuitive, travelers no longer need to rely on workarounds or legacy tools. Avenir: Travel Edition offers a clean, streamlined interface that removes common frustrations, allowing travelers to book with confidence and ease. The result is a program that functions as intended, supporting both traveler satisfaction and policy compliance.
Challenge: Limited Visibility into Travel Options
Travelers expect flexibility and transparency when booking a trip. If a company’s platform doesn’t present the full range of available fares, employees may assume better options exist elsewhere. This can drive them to book outside the managed program, unknowingly bypassing negotiated rates, preferred suppliers, and cost-saving opportunities.
Solution: The Broadest Range of Travel Content
Traveler compliance starts with visibility. When employees feel confident they are viewing a comprehensive range of content, they’re much more likely to stay in-program. Avenir: Travel Edition offers access to the broadest selection of travel content available, from traditional GDS fares to NDC content, direct airline options, train fares, and aggregator rates. By consolidating all content in one platform, Avenir ensures travelers also see their discounts, perks, and loyalty benefits clearly labeled and easy to compare.
Why this matters for travelers: With this level of transparency, travelers no longer need to question whether they’re getting the best fare. Avenir empowers them to book confidently within the program, knowing they have full visibility into available options. This streamlines travel decisions and supports compliance and savings.
Challenge: Trip Disruptions Cause Headaches
Whether it’s a delayed flight, a last-minute scheduling change, or unexpected weather, even a small disruption can throw off an entire trip. Without the right tools in place, a traveler cannot easily adjust their plans. Aside from the traveler’s well-being, these disruptions can also create a ripple effect across the business and put added pressure on support teams to intervene.
Solution: Simple Trip Modifications
Disruptions may be an unavoidable part of business travel, but how they’re managed can significantly impact the trip experience. Avenir: Travel Edition equips travelers with the tools they need to adapt quickly. Whether on desktop or mobile, travelers can modify any part of their itinerary with just a few taps.
If a flight change is required, for instance, Avenir displays all available alternatives within the platform. It clearly indicates which changes are complimentary and which may carry an additional fee. This level of clarity puts the traveler back in control, helping them make informed decisions in real time.
Why this matters for travelers: When a trip disruption occurs, the last thing a traveler wants to do is wait in line, make a phone call, or navigate a complicated interface. They need a simple, immediate way to make their necessary adjustments. Not only does Avenir’s flexibility empower travelers, it also reduces strain on travel managers and agents, allowing them to focus their support where it’s most needed.
A Better Experience for a Changing Industry
In today’s fast-moving travel landscape, addressing pain points isn’t just a matter of convenience, it’s essential to driving compliance, satisfaction, and program success. Avenir: Travel Edition was designed to meet these needs and eliminate friction at every stage of the journey.
From intuitive booking and full content visibility to seamless disruption management, Avenir empowers travelers while giving travel managers the control and transparency they need.
To see how Avenir: Travel Edition can play a critical role in creating a more resilient travel program for your organization, reach out to the Direct Travel team.
