Direct Travel Inc. Avenir Platform Terms of Service

Review the terms and conditions that apply to your orders and use of Direct Travel products and services purchased or licensed on or after May 25, 2026. The terms and conditions below applicable to your order are the DT legal entity terms stated on your Order Form.

Last updated: January 23, 2026

These terms of service (the “Agreement“) constitute a legal agreement between Direct Travel, Inc. (together with its affiliates and network partners, “Direct Travel” or “us”) and the legal entity which you represent or act for (“Client” or “you”) for the purposes of Direct Travel providing travel management services on your behalf (the “Services). This Agreement sets forth the terms and conditions governing your access to and use of the Services. Direct Travel and Client may hereinafter to be referred to collectively as the “Parties” or individually as a “Party.”

We may update or change this Agreement at any time by notifying you of the change in writing (including by email or by updating the date above after “Last Updated”). Any change will be effective immediately upon publication to this site.

BY EXECUTING AN ORDER FORM OR STATEMENT OF WORK THAT INCORPORATES THE TERMS OF THIS AGREEMENT BY REFERENCE OR BY COMPLETING ANY ONLINE ENROLLMENT FORM OR CLICKING THE ACCEPTANCE CHECK BOX DISPLAYED AS PART OF AN ENROLLMENT PROCESS, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS. BY ACCEPTING THESE TERMS ON BEHALF OF A CLIENT OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND THE CUSTOMER TO THE AGREEMENT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES. ALL HEADINGS ARE FOR EASE OF REFERENCE AND ARE FOR CONVENIENCE ONLY, AND DO NOT AFFECT INTERPRETATION.

1. CONFIDENTIALITY

Confidential information shall include information furnished, disclosed or transmitted by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”), whether disclosed orally or in writing, which is clearly identified by the Disclosing Party as being “confidential” or “proprietary”, or which by the nature of the information and/or the manner or circumstances of its disclosure would reasonably indicate its confidential or proprietary nature (the “Confidential Information”). The Receiving Party agrees to receive the Confidential Information in confidence and to make no disclosure of the Confidential Information to third parties (except as necessary to provide the Services), unless specifically authorized to do so in writing by the Disclosing Party, and to keep the Confidential Information secret and confidential using the same degree of care as is issued by a Party to protect its own confidential information, but in no event less than a reasonable degree of care. A Party may disclose Confidential Information to its employees, directors and officers, affiliates, network partners, agents, contractors and other representatives (“Representatives”) having a legitimate need to know in providing the Services, provided that such Representatives are bound to confidentiality obligations no less protective of the Parties than this Agreement and that each Party remains responsible for compliance by any such Representative with the terms of this Agreement. However, Confidential Information shall not include any information which:

  1. was in the Receiving Party’s (or any Representative’s) possession before receipt from the Disclosing Party;
  2. is or becomes a matter of public knowledge through no fault of the Receiving Party;
  3. was rightfully disclosed to the Receiving Party (or any Representative) by a third party without restriction on disclosure;
  4. is developed by the Receiving Party without use of Confidential Information and such independent development can be shown by documentary evidence; or
  5. information that is travel data in an aggregate form or otherwise in a format that does not contain personally identifiable information.

Upon notice to the Disclosing Party, the Receiving Party may make disclosures to the extent required by law or regulation or judicial authority; provided, to the extent legally permissible, the Receiving Party affords the Disclosing Party an opportunity to take legal action to limit the scope of disclosure and obtain confidential protection. Duties of confidentiality arising under the applicable labor, privacy, confidentiality, secrecy and data protection laws, regulations, statutes, guidelines and directives shall not be affected by this Section. For the avoidance of doubt, this Section will survive any termination or expiration of this Agreement.

2. INTELLECTUAL PROPERTY RIGHTS

Direct Travel grants to the Client a non-exclusive, non-transferable license to use the proprietary software and/or the third-party travel platform tools provided by Direct Travel from time to time (the “Licensed Products”) during the Term of this Agreement, for the sole purpose of using the Services in accordance with the terms of this Agreement, which includes the right to have Client’s travelers and agents access and use the Licensed Products only for Client’s internal business use during the Term. This Agreement includes the full and complete grant of rights by Direct Travel to the Client. All rights not expressly granted are reserved. Client represents and warrants it will not (and shall ensure that its affiliates, employees, agents, contractors, representatives and any other of Client’s travelers do not) in any manner without Direct Travel’s express written consent:

  1. reproduce, retransmit, disseminate, sell, assign, rent, sublicense, distribute, publish, broadcast, circulate, demonstrate for commercial purposes, reverse engineer, disassemble, decompile, copy, modify, transfer, examine, commercially exploit, prepare derivative works based on, attempt to derive source code from or disclose Confidential Information pertaining to all or any portion of the Services and the Licensed Products and each constituent portion thereof);
  2. introduce any infringing, obscene, libelous, or otherwise unlawful data or material into any portion of the Licensed Products;
  3. remove, obscure, or alter any intellectual property right or confidentiality notices or legends appearing in or on any aspect of the Licensed Products; or
  4. use the Licensed Products for any unlawful purpose or for any purpose contrary to the terms of this Agreement. In relation to the Services and the Licensed Products, Direct Travel and its licensors shall retain ownership of all Intellectual Property Rights in the same.

3. DATA PROTECTION

  1. Client acknowledges and agrees that Direct Travel, in order to provide the Services, will collect, use, disclose and transfer across borders personally identifiable information of Client and Client’s travelers (“Personal Data”), consistent with Direct Travel’s Privacy Notice available at dt.com/privacy. By accessing, using and providing information to or through the Services, Client acknowledges, on behalf of itself and Client’s travelers, that Client and Client’s travelers have reviewed and accepted the Privacy Notice, and that Client and Client’s travelers consent to all actions taken by Direct Travel with respect to Personal Data as set forth in the Privacy Notice. To the extent that Client provides Direct Travel with Personal Data directly, Client agrees to ensure that Client’s travelers are given notice of the foregoing and legally consent to our collection, use, disclosure and transfer of their Personal Data as set forth above and in Direct Travel’s Privacy Notice.
  2. Direct Travel will only process Personal Data on Client’s behalf for Client’s business purposes. Direct Travel will not attempt to collect, retain, use, disclose, sell, combine or transfer any Personal Data for any purpose other than as:
    1. necessary to perform the Services or as otherwise necessary to perform Direct Travel’s obligations or exercise Direct Travel’s rights under the Agreement (including, without limitation, using Personal Data to develop reports at Client’s request),
    2. directed by Client, or
    3. otherwise required by law. Notwithstanding the foregoing, Direct Travel may use and disclose information, which may include Personal Data, from Client or Client’s travelers to improve its Services, including, but not limited to, artificial intelligence tools, for the use and benefit of Client.  Furthermore, nothing contained in this Agreement will limit or otherwise affect Direct Travel’s right to use any data which is in an aggregate form or otherwise in a format that does not contain Personal Data.
  3. Client agrees to make available only that Personal Data which is necessary for Direct Travel to perform the Services, is solely responsible for the accuracy of such information, and has valid and enforceable rights to disclose Personal Data for the purposes contemplated hereunder.
  4. Both Parties will implement appropriate technical and organizational measures designed to ensure a level of security appropriate to that risk in connection with any Personal Data. For the avoidance of doubt, Client acknowledges and agrees that nothing contained in this Section 3 will limit or otherwise affect Direct Travel’s right to disclose information to a governmental authority (or to a third party that the governmental authority requires) to the extent required by applicable law.

4. DISCLAIMER AND LIMITATION OF LIABILITY

  1. EXCEPT AS OTHERWISE EXPLICITLY SET FORTH IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS,” AND DIRECT TRAVEL DISCLAIMS ALL ORAL, WRITTEN, EXPRESS, IMPLIED AND STATUTORY WARRANTIES AND REPRESENTATIONS WITH RESPECT TO THE USE, MISUSE, OR INABILITY TO USE THE SERVICES, THEIR QUALITY, ACCURACY OR RELIABILITY, OR THEIR MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR THAT THE SERVICES ARE ERROR FREE OR WILL BE OFFERED WITHOUT INTERRUPTION.
  2. The total aggregate liability of the Client and Direct Travel under or in connection with this Agreement (whether in contract, for negligence, breach of statutory duty or otherwise) for any loss or damage of whatever nature and however caused shall be limited to and in no circumstances shall exceed the amount of the amounts paid by the Client to Direct Travel in the twelve (12) months prior to the date of the incident giving rise to the claim.
  3. Direct Travel, in providing Services including but not limited to, making reservations and issuing airline tickets and other documents to its clients, acts solely in its capacity as the agent for the third-party suppliers of the travel services. Direct Travel does not guaranty or insure the services to be provided by any third-party supplier. Direct Travel assumes no responsibility for actions beyond the control of Direct Travel in connection with travel services.  Direct Travel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequences therefrom, which may be occasioned through the neglect, or default, or any other act or inaction of any third-party supplier. Direct Travel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service that occurs subsequent to payment for such service.  Direct Travel disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated airline reservation system.
  4. The Services are provided in part based upon information provided by or on behalf of a party other than Direct Travel (“Third-Party Information”).  Direct Travel shall have no liability for the accuracy, completeness, timeliness or correct sequencing of any Third-Party Information, or for any decision made or action taken by Client in reliance upon any Third-Party Information.  In the event an issue arises with any third-party supplier, Direct Travel will help facilitate any communications between Client and such third-party supplier and provide its best effort support through its longstanding relationships with such third-party suppliers in the travel industry.
  5. THE PARTIES WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT A PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
  6. For the avoidance of doubt, this Section will survive any termination or expiration of this Agreement.

5. INDEMNIFICATION

The Client agrees to indemnify, defend and hold harmless Direct Travel from and against and all, costs, expenses, damages and losses (including reasonable professional costs and expenses) arising out of or relating to any claims arising out of or relating to:

  1. any act, error, omission, negligence, or willful misconduct of the Client or the Client’s employees in the performance of this Agreement; and
  2. any actual or alleged infringement or violation of any third-party patent, trademark, copyright or other intellectual property or proprietary right arising out of, or in connection with, the receipt, use or supply of the Services and the Licensed Products caused as a result of an act or omission, or breach of this Agreement by the Client. 
  3. Direct Travel shall indemnify the Client in full against all liabilities, costs, expenses, damages and losses (including reasonable professional costs and expenses) directly suffered or incurred as a result of:
  4. any finally awarded judgment against the Client in connection with Client’s use Licensed Products in accordance with the terms of this Agreement.

6. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be interpreted and enforced pursuant to the laws of the State of Delaware. Both Parties to this Agreement waive any and all right to a trial by jury in any action or proceeding, brought or commenced by either Party, which is directly or indirectly related to this Agreement. If a dispute arises from or relates to this Agreement or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association (“AAA”) under its Commercial Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to this Agreement, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall be conducted by an arbitrator mutually appointed by the parties, provided the parties can agree upon one within ten (10) Business Days from the receipt of the notice terminating the mediation. Failing such mutual appointment, an arbitrator shall be appointed by a Judge of the Superior Court of Delaware upon the application of any of the Parties. The place of arbitration shall be Delaware. Except as expressly set forth below, each Party shall bear its own attorneys’ fees, costs, and expenses incurred in connection with any dispute arising out of or relating to this Agreement. Court costs, mediation or arbitration fees, and other administrative expenses shall be shared equally by the Parties, unless otherwise allocated by the mediator or arbitrator. Notwithstanding the foregoing, if Direct Travel initiates a claim solely to recover amounts due and payable under this Agreement that are not subject to a bona fide dispute, and Direct Travel substantially prevails, Direct Travel shall be entitled to recover its reasonable attorneys’ fees and costs incurred in connection with such claim.

7. FORCE MAJEURE

Neither Party shall be liable for any delay or failure in performance of any part of this Agreement during any period in which such Party cannot perform due to circumstances outside of a Party’s control, including fire, flood, explosion, war, terrorist acts, strike, walk-out, embargo, government requirement, civil or military authority, act of God, or other similar causes beyond a Party’s control and without the fault or negligence of the delayed or non-performing Party (“Force Majeure Conditions”).  If any Force Majeure Condition occurs, the Party delayed or unable to perform shall use reasonable efforts to furnish prompt notice to the other Party within ten (10) days of the Force Majeure Condition occurring, stating the nature of the Force Majeure Condition and any action being taken to avoid or minimize its effect.  If performance by either party is delayed due to a Force Majeure Condition, the time for that performance shall be extended for a period of time reasonably necessary to overcome the effect of Force Majeure Condition. Notwithstanding the foregoing, Force Majeure shall be deemed to not apply to any failure by any party, for whatever reason, to make payment under the terms of this agreement when payment is due.

8. NO ASSIGNMENT

The rights of Direct Travel and Client hereunder shall not be assignable, nor shall the obligations and duties of Direct Travel and Client hereunder be delegable. Notwithstanding the foregoing, Direct Travel may delegate any duty hereunder to an affiliate, when, in the reasonable business judgment of Direct Travel, such affiliate can provide equal or better service to Client in compliance with this Agreement.  In addition, either Party may assign its interest in this Agreement to any affiliate of that Party in a merger, consolidation, or other business combination or restructuring where the assignee affiliate continues the business of the assigning Party.  For the purposes of this Section, “affiliate” shall mean any entity controlled by, controlling, or under common control with a party, whether directly or indirectly.  If assigned, this Agreement shall be binding upon the successors of Direct Travel and Client, including those duties relevant to information related to Client’s Travelers processed by Direct Travel for the purposes of this Agreement and compliance with all applicable labor, privacy, confidentiality, secrecy, and data protection laws, regulations, statutes, guidelines, and directives.

9. WAIVER AND SEVERABILITY

Any delay or omission of a Party to exercise any of its rights hereunder shall not waive, affect, or impair the rights of such Party and any such waiver must be in writing and signed by the Parties.  If any provision of this Agreement is found to be void or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions of this Agreement will remain in full force and effect. To Client’s knowledge, the performance of the activities involved in the Agreement will not result in the breach of, or constitute any default under, any agreement or other instrument to which Client is a party or by which Client is bound.

10. RELATIONSHIP OF THE PARTIES

The relationship of the Parties hereto is that of independent contracting Parties and is not, and shall not be deemed to be, any other relationship including, without limiting the generality of the foregoing, that of joint venturers, partners, joint employers, or principal and agent.

11. ENTIRE AGREEMENT

This Agreement, including an Order Form, constitutes the entire agreement between the Parties hereto and supersede all prior and contemporaneous agreements and undertakings of the Parties pertaining to the subject matter hereof.  If a conflict exists between the provisions of this Agreement and the provisions of any Exhibit or other attachment hereto, the provisions of the Agreement will control.  This Agreement may not be modified except by written instrument duly executed by the Party hereto against whom the modification is sought to be enforced. The Parties agree and intend an electronic or facsimile version of this Agreement shall be considered an original if signed by both Parties via an authorized digitally scanned signature or original signature.

12. NOTICE

All notices, requests, demands, waivers and other communications required or permitted to be given under this Agreement shall be in writing and may be given by any of the following methods:

  1. personally delivered,
  2. sent by certified mail with return-receipt requested,
  3. sent by email, or
  4. sent by other means which affords the sender evidence of delivery, attempted delivery, or rejected delivery, to the respective Parties at the street addresses set forth below or evidence of delivery at the email addresses set forth below or in an Order Form, unless and until a different street address, or email address is designated by notice to the other Parties.

If notice is given in accordance with this Section by either of the methods described in (c) or (d) above, a copy of such notice shall also be delivered within two (2) business days of the “electronic” delivery of such notice.

TO DIRECT TRAVEL:

Direct Travel, Inc.
7430 E. Caley Ave., Suite 320E
Centennial, CO 80111
Attn: Legal Department
[email protected]