Performance (KPIs, SLAs)
“Never mistake activity for achievement.”
At Direct, we achieve by providing optimal service in all facets of our business. We have built an infrastructure that allows us to measure, report and optimize performance. Most importantly, we are flexible and agile, which is a key differentiator in the travel industry today.
We’ll work with you to customize your Key Performance Indicators (KPIs) to your unique program, and even build Service Level Agreements (SLAs) around them to ensure completion.