Traveler Experience > 24-Hour Support

24-Hour Support

Our wholly-owned Direct24 service provides 24/7/365 toll-free emergency assistance and support for both traditional and online reservations for travelers worldwide. Direct24 is staffed by Direct Travel employees and is an extension of your daytime service. We deliver a seamless experience by providing travelers with one telephone number—whether they need support during normal business hours or the middle of the night. Our Direct24 staff is trained on individual client’s needs, policies and other nuances.

Need after-hours support for your VIP travelers? Direct Travel offers two tiers of service – Priority and Executive VIP After Hours Services –to assist this unique category, too.

No matter the problem, no matter the time – your travelers have a place to turn.

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