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Uber vs. Lyft: Which is Best for Your Corporate Travel Program?

The sharing economy presents a myriad of choices for everyone, especially travelers. Websites like Airbnb have dramatically changed how consumers look for places to stay while traveling, just as ridesharing services like Uber and Lyft have transformed the speed by which people get from one place to the next.

Businesses are also impacted by these services. In this blog we will talk specifically about Uber and Lyft. These services — at first ignored by businesses used to taxis and car hires — are staking their claim with corporate business travelers by expanding their services through platforms like Uber for Business and Lyft for Work.

The trend towards increased use of these services makes sense considering convenience and appeal to millennial customers — both personally and for business. An article from the New York Times stated, “The business travelmarket seems ripe for the kind of disruption that has transformed retailing, entertainment and other areas, offering technological solutions to make cumbersome transactions more intuitive and seamless.” Business travelers have slightly more complex demands, yetcompanies like Uber and Lyft are shaping their strategy and offerings to meet those needs.

5 Benefits of ridesharing

The ridesharing providesmore options for busy travelers and highly-competitive global businesses. But what makes it attractive for employees and businesses alike?

Challenges with ridesharing

After reading through the above list, it’s hard to ignore the benefits of ridesharing. Why wouldn’t your business want to be involved in this transportation transformation? As with every “next best thing,” travel managers need to be aware of and understand the challenges that come with using ridesharing services.

Decide if Uber and Lyft should be included in your travel policy

The best way to integrate ridesharing services into your travel program is to assess how theyalignwith your travel policy based on your company’s goals for business travel. In oder to determine if Uber and Lyft are a good fit you will need to:

  1. Gather feedback from your road warriors or your travel squad to determine how and when these services are used, both personally and professionally.
  2. Assess the potential risks and benefits from including these options for travelers. Speak to your legal department to ensure liability is appropriately communicated with leadership and employees. A thorough risk assessment can improve control and increase traveler compliance with your policy guidelines.
  3. Consider the cost of Uber and/or Lyft and compare these with your list of preferred vendors. You may determine that there is room for all of these options within your policy. If so, clearly communicate the how’s and why’s of using each service to your business travelers to ensure policy compliance.

Once you’ve determined your relationship with ridesharing services like Uber and Lyft, develop a travel policy that effectively addresses these services as well as additional preferred ground transportation vendors. Your travel policy will work to guide employees’ decision-making, create a seamless processforreporting transportation expenses, and contribute to overall employee compliance.

How has your business adapted its travel policy to ridesharing services? Do you have any practical advice to share with our team?  If you would like additional direction on establishing a travel and expense policy, please download our Travel Policy Workbook .

are we going to have a comments section? where or how can readers provide feedback? maybe try directing them to social media?

update link to DT – Travel Policy workbook landing page

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