Ann Marie Stone brings extensive travel industry experience and a strong track record of building customer-focused organizations. In her role as Chief Customer Success Officer, she leads the entire customer journey, spanning solution consulting, implementation, adoption, account management, optimization, expansion, and renewal.
Prior to stepping into this role, Ann Marie served as SVP of Client Implementations at Direct Travel, where she brought strong leadership, discipline, and customer focus while building productive relationships across the company. Before joining Direct Travel, she spent five years leading global customer success operations at American Express Global Business Travel. Earlier in her career, Ann Marie spent 17 years with CWT, holding senior leadership roles in customer management and global program management, and overseeing major client portfolios and global teams.
As Chief Customer Success Officer, Ann Marie is focused on creating a more connected and consistent customer experience across every stage of the relationship. Her leadership helps accelerate the value customers receive from Direct Travel while ensuring the organization remains closely aligned with their evolving needs and positioned to support their long-term success.